Cant add Billing system error: account does not have payment method set up

What is the name of the domain?

example.com

What is the issue you’re encountering

When I Try add payment method: paypal to my account. I received notification from my bank that Cloudflare authorizated credt card, but in cloudflare dashboard I received error: account doesnt have payment method set up. This error occurs even I try to add credit card without paypal. You can see error in screenshots. I try add payment method from 3 days in various browsers, still same issue.

Billing issues requre a Billing ticket with Support

01353995

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

I send ticket to support but I dont received any answer from 14 days, this is sick

Screenshot of the error

Sorry for the issues, can you try now? Do that from incognito mode and let us know if you’re successful.

Still same error. I try in google chrome in incognito mode without vpn.

1 Like

In billing → subscriptions I have active Cloudflare Zero Trust which I cant cancel. Button Confirm on page https://dash.cloudflare.com/xxxx/billing/subscriptions/cancel is disabled.

Maybe that I cant add paypal account and billing address?

Thank you for trying again, I have flagged your ticket for the Support team, I suspect they’ll need ot assist you on the ticket.

I’m experiencing the same issue. I created a ticket, but it has been 7 days with no update. This is my case number.

Case Number: 01369847

I also have active Cloudflare Zero Trust which I can’t cancel as the confirm button is disabled.

Do you have any updates or solutions, @gawsoft? Thanks!

Please create a ticket with support, metooing on another makes it difficult to tell if your issue is resolved or if someone else had their issue resolved.

If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

Two weeks and issue still is not resolved, cloudflare have worst support I have ever seen.

Sorry for the issues, did you submit the HAR file the team requested on your ticket?

Yes I sent Har file, I can’t pay for my service, because I cant add credit card or paypal, this is sick ! I think that I have to write article and post this it on reddit for more people can find out about issue with cloudflare.

1 Like

Thank you, I see that and raised the issue with the agent on your ticket asking for their help, sorry for our slow reply.

Same issue here A billing issue did not open new topic - #2 by silver_monet
also can’t get any support