Can't add a payment method. Opened ticket and got no response

General Billing
1

What is the name of the domain?

nugg.org

What is the issue you’re encountering

Every time I try to add a payment method it fails. I’ve tried different methods and browsers. I opened a ticket and never heard back

Billing issues requre a Billing ticket with Support

01361761

In what area can we help you?

Payment issue

2

Sorry for the issues, can you try now? Perhaps try from incognito mode and let us know.

3

I just tried again, and I get one message at the bottom that initially says:
Payment method added.
But then a red error pops up saying:
A account does not have payment method set up

1 Like
4

Sorry for the issues, I flagged your ticket for my colleagues in Support

1 Like
5

Thanks for flagging with them. They did reach out and asked for a HAR file, which I’ve sent, but now I haven’t heard back for a couple of days. We have many domains we need a CDN for, and it’s surprising to me that Cloudflare doesn’t seem to want a paying customer. Unfortunately I need to decide by tomorrow. Is there anything else that can be done or should I move to a different CDN?

6

This topic was automatically closed after 15 days. New replies are no longer allowed.

7

my colleagues in Support have indicated this was resolved on your ticket. Please open another ticket if that is not the case.