Can't add a payment method. Opened ticket and got no response

What is the name of the domain?

nugg.org

What is the issue you’re encountering

Every time I try to add a payment method it fails. I’ve tried different methods and browsers. I opened a ticket and never heard back

Billing issues requre a Billing ticket with Support

01361761

In what area can we help you?

Payment issue

Sorry for the issues, can you try now? Perhaps try from incognito mode and let us know.

I just tried again, and I get one message at the bottom that initially says:
Payment method added.
But then a red error pops up saying:
A account does not have payment method set up

1 Like

Sorry for the issues, I flagged your ticket for my colleagues in Support

1 Like

Thanks for flagging with them. They did reach out and asked for a HAR file, which I’ve sent, but now I haven’t heard back for a couple of days. We have many domains we need a CDN for, and it’s surprising to me that Cloudflare doesn’t seem to want a paying customer. Unfortunately I need to decide by tomorrow. Is there anything else that can be done or should I move to a different CDN?