Can't activate web analytics for website

We want to activate web analytics for our website. Both methods for turning it on did not work, nor the automated way, nor the placing the js script snippet at the end of the html body.

What could be the problem? And what steps can we take in resolving this issue?

Hi!

If you onboard the site and proxy the DNS records, the analytics will populate automatically, so there shouldn’t be a need to set the JS snippet.

However, we would need to know the zone to see what the exact issue is, but be aware that Analytics are very limited on zones on Free plan, for instance.

You can have a look at our documentation regarding the Analytics and the difference between plans here:

Zone Analytics · Cloudflare Analytics docs

Hope it helps, greets