Can't access website using root

When I try to access the website from the root, I get a “page is unavailable” error, but www pointing to the same IP address works fine. I can point other subdomains to the same IP address, and they work fine too - it’s just the root that doesn’t work.

I have tried using an A record to the IP address and a CNAME pointing to the www subdomain(? I’m not actually sure what you call the www version…)

Any ideas what’s going on?

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