Can't access website from particular ISP

Hi there,

We have some users from Nigeria who complained that from time to time they cannot access our website and they get a “The site can’t be reached” error.

This report comes only from users from Nigeria and we don’t have any location restrictions in our setup.

This only happens on a particular ISP (MTN) in Nigeria.

I still need help. Pls help.

Have they tried contacting their ISP for assistance?

When your domain is proxied by Cloudflare, it is assigned an IP address from a shared pool in the Cloudflare network. As discussed in more detail in the below-linked blog post, a government or ISP’s decision to block one of those IP addresses is likely to have unintended and disproportionate effects on non-targeted sites.

Those disproportionate effects are typically inconsistent with legal requirements. If you believe your site to be unintentionally blocked by an ISP, it is recommended that you reach out directly to the ISP of the affected users to ensure they are aware of the collateral consequences of the block so that it can be addressed.

Please continue to report any incidents to Cloudflare on this forum, as Cloudflare is working on initiatives to bring attention to and help address incidents of overblocking. The unintended consequences of blocking IP addresses

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