Can't access site using www


I need some help fixing an issue I have, I have a URL for a website I’m working on but if I try to access it using www. at the start it won’t load properly.

I have set a CNAME class of www with a value is an alias of [my website name].

But I have no idea what I’m doing to be honest I’ve followed set up instructions from a third party.

Can anyone help?

Many thanks

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Hi @seanhillsdesign,

Can you post the domain name that you are having the issue with?

If your domain works when you visit, but not when you just visit, you may want to redirect www to your root domain using a page rule. You can follow this community tutorial on how to do this.

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Thanks so much! I followed your instructions and it’s working now :slightly_smiling_face:

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