Can't access Cloudflare account and registrar (business account) - changed mail

What is the name of the domain?

thevisionboard.app

What is the error number?

What is the error message?

Username password wrong

What is the issue you’re encountering

Used Apple Social login but have changed mail address, now account is gone

What steps have you taken to resolve the issue?

  1. Tried to reset password, but Apple mail alias is not active anymore, so reset is not possible
  2. have tried to move domains tp another account but since I use Cloudflare registrar it’s not possible
  3. Replied to my support request 01331778 to Cloudflare on 6th January and told that moving domains is not possible since I use Cloudflare registrar

How big are the chances that I‘ll receive any support in my case? The initial request was opened at the beginning of January.

I found a similar issue:

Maybe @cloonan can help direct this internally?

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I came across this part on the support doc, which is surprising to me as there’s no direction to a solution:

If you created your Cloudflare account using Apple Relay and decide to change your Apple ID or email address, you will be unable to retrieve the Cloudflare account and all login options are permanently lost.

It would be nice to have a link out to account support on that page.

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@arun, thanks for the details.

Since I still receive my weekly digest to another mail address and payments are also processed, the only issue seems the lost login. I really hope we can find the correct support member who can fix this soon.

Indeed, thats the exact same issue I‘m experiencing. I‘m using the same apple id account as before.
I hope @cloonan can help in my case as well and flag my ticket.

I’m waiting now since 4 total weeks after my first request to get this urgent issue resolved! Why don’t I get even a reply or comment from any Cloudflare staff here on the forum or via mail on how to proceed?

Any news from the internal support team? Waiting now since nearly 5 weeks for a response.