Cannot view urgent support ticket

General
1

What is the name of the domain?

sponsify.ai

What is the issue you’re encountering

I have an urgent ticket open regarding the suspention of my Cloudflare account. I’ve not recieved any response to this ticket, and when I try to view it in “My Activities”, I get redirected to a page that says “Cannot locate dashboard account”. I’m extremely frustrated by this, as I have urgent business needs that require this issue is resolved.

What steps have you taken to resolve the issue?

I’ve followed all steps I could find online, including switching to incognito mode, signing out and signing back in, and trying a different browser. Nothing has worked.

What are the steps to reproduce the issue?

Go to “Support” → “My Activities”. Instead of taking me to the portal where I can view my open support ticket, it logs me out and redirects me to a page that says “Cannot locate dashboard account”.

2

How did you find out that your account was suspended? Did it provide instructions for following up on the issue?

3

I received an email letting me know that it was suspended due to “a possible Terms of Service violation”. I believe this happened because I missed their email telling me to verify my purchase through Stripe.

The email also let me know I could reach out [email protected] for further assistance. I’ve done so, but received no response.

4

Ok, then that is the correct course of action. Opening Support Tickets is not the correct way to handle this issue. It just slows down everybody else who needs technical support.

5

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