Cannot verify an email address

What is the name of the domain?

What is the issue you’re encountering

cannot verify email in: Email routing → destination address, not received the verification email

What steps have you taken to resolve the issue?

resent the verification email many times
delete the email address and add it again

I show emails as delivered. Can you please ensure the following addresses are on the allowlist at your origin mail server: [email protected] and [email protected]

when we first sent the verification email, the email address didn’t exist. so our email server rejected the mail. and then we cannot receive verification mails anymore.

is there any possible the email address is in some cloudflare’s blocklists?

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