Cannot use the free plan and there are no invoices/billing to complete

General Billing
1

What is the name of the domain?

herupedia.id

What is the error number?

i dont have a error number

What is the error message?

You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

What is the issue you’re encountering

I didn’t find any billing or invoice for that domain.

What steps have you taken to resolve the issue?

Login cloudflare
add website herupedia.id
Select free plan

Billing issues requre a Billing ticket with Support

01483704

In what area can we help you?

I don’t know

What are the steps to reproduce the issue?

Login cloudflare
add website herupedia.id
Select free plan

After I checked the billing or invoice list in my account, there was no billing listed for the herupedia.id domain that had to be completed, please help me or reset the plan for the herupedia.id domain. I will use the free plan

Screenshot of the error

Untitled-1.jpg

2

Untitled-2
Untitled-21179×347 108 KB

I didn’t find any billing for the herupedia.id domain

3

The error you’re encountering indicates that the domain herupedia.id is currently in a Bad Debt status. This typically occurs when the previous owner of the domain has an outstanding balance on their Cloudflare account. In order to successfully add the domain to your account, the outstanding balance must first be resolved by the previous owner.

That said, your case 01483704 is already in the Billing queue. Our Billing team is reviewing the situation and will provide you with further updates and assistance shortly.

4

But I forgot my previous email account on that domain, can I recreate the new debt collection to my email account?

5

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