Cannot upgrade zones under our Agency account

[user6491]

What is the name of the domain?

multipleones.com

What is the error number?

1324

What is the error message?

requested billing customer does not exist

What is the issue you’re encountering

We cannot upgrade zones under our Agency account from Free to any superior plan

What steps have you taken to resolve the issue?

tickets:
01136190
01066689
01030348
00975612

Billing issues requre a Billing ticket with Support

01136190

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

select a new plan and wait for the error

Screenshot of the error

[fritex]

Greetings,

@user6491

We cannot upgrade zones under our Agency account

I am sorry to hear this happen.

@user6491

Agency account

May I ask have you tried reaching out to your Partner provider of your Cloudflare package/plans about this case in the meantime?
They should be able to allow you to upgrade your zone(s). Otherwise, if not, Cloudflare will reach out on the ticket(s) for help as well.

@user6491

tickets

Thank you for sharing your ticket numbers here with us.
I have escalated your case to the team.

Kindly and patiently wait for a reply.

[user6491]

Hey, thanks for the answer. In fact, We are the partner under the Agencies program. We can only upgrade the zones in our main account/tenant, all other tenants (created for our clients) have the issue. Please note We were able to do upgrades in the past.

[hollynghiem]

@user6491

01136190

I have escalated this to our Billing team. Sorry for the delay.