Cannot upgrade to pro panel

i pay a money with PayPal and The money has been deducted from my account but my domain didnt upgrade to pro panel

i want to change my plan to pro but it didnt
what’s the problem? remove money from my paypal


Thank you for asking.

May I ask if you’ve created a ticket? :thinking:
If yes, could you please share your ticket number here with us so we could escalate your issue.

I believe someone from #general:billing team could take a look and respond, if so. @cloonan

I’d suggest you to write a ticket to Cloudflare support due to your account and/or domain issue and share the ticket number here with us so we could escalate this issue by using the method Support > Contact Cloudflare option and select “Billing” as described from below:

You might be offered to switch to the new Customer Support Portal and create a ticket there.

Kindly and patiently wait for more feedback information.

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