Cannot upgrade to Pro (Already paid all billing)

What is the name of the domain?

tcct.or.th

What is the error message?

failed in ActionAppendSubscription: failed to update user subscription: failed to load account from db: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

What is the issue you’re encountering

Cannot upgrade to Pro (Already paid all billing)

What steps have you taken to resolve the issue?

  • Upgrade to Pro
  • I already check the billing page and already paid all billing

Screenshot of the error

Can you create a Billing ticket and share your ticket number here? You can open a Billing ticket here, https://dash.cloudflare.com/?to=/:account/support

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