I cannot update the billing address to renew an expired domain
What steps have you taken to resolve the issue?
I have tried to individually change every value in the billing address. I have tried to update the address to correct an error in the billing address. I have tried to update every value in the address.
Billing issues requre a Billing ticket with Support
01257515
In what area can we help you?
I don’t know
What are the steps to reproduce the issue?
Browse to Billing under Manage Account. Select Payment then select Edit. Change any value in the billing address then click Confirm. The billing address pane closes and “Internal Server Error” is displayed in a red bar across the bottom of the window.
I’m having the same issue. I cannot update the billing address section and any attempt to pay for a domain renewal immediately fails. On a whim, I opened the DevTools in Chrome and watched the traffic as I clicked the Renew button. The page gets a near immediate “422” back from Cloudflare with the following error message:
{“result”:{“code”:13,“message”:“Quote error: failed to accept quote in stripe”},“success”:false,“errors”:,“messages”:}
I believe the 422 error when you attempt to renew the domain is related to or outright caused by the problem that is causing the 500 error when you attempt to update the Billing Address of the Account.
It appears that Cloudflare is performing some kind of validation before processing the payment method. The only item I have had any problems with is the Billing Address of the Account. I’ve even tried to renew the domain in the business account using the same payment method and payment address that work just fine for my personal account. The only difference is the billing address of the account…which I cannot change on the business account.
I’ve got an open ticket with billing but keep being asked to update the payment method and payment address then try again.
