Cannot see past invoices for domains

General Billing
1

What is the name of the domain?

buydanuser.com

What is the error number?

I was billed but cannot see the invoice.

What is the error message?

I was billed but cannot see the invoice.

What is the issue you’re encountering

I see no invoices under my billing section. I need to have invoices to submit to my accounting department.

What steps have you taken to resolve the issue?

I opened a case, 01314470, on December 16th and still have not received a response.

Billing issues requre a Billing ticket with Support

01314470

In what area can we help you?

Invoice

What are the steps to reproduce the issue?

Go to manage account, then billing. No invoices are shown. I moved all my domains to CF and need the invoices for my accounting department.

2

Hello,

01314470

I have escalated this case number internally. The team will reach you through the ticket

Thank you !

1 Like
3

The case still has not been updated. It is approaching a month since I moved all my domains to Cloudflare and I still cannot print an invoice for my accounting department. Is this what I should expect from Cloudflare?

4

Hello

By reviewing the case, our billing team has replied to it. This issue has been escalated to Billing Engineering Team.

Thank you !

5

Your accounting team did email me one of the invoices. May I please get a copy of all the invoices for the domains I tranfered?

6

Your accounting team did email me one of the invoices. May I please get a copy of all the invoices for the domains I tranfered?

7

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