We’re experiencing the same issue
We are on a paid account too.
We’ve submitted numerous tickets with no response, and no way accessing the support portal.
No “chat” access still
Any chances you’ve got the ticket number(s) which you could share here with us? 
01379438
01371701
01369644
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Thank you for writing. I am sorry to hear this happen.
I flagged your ticket for the team in the Support, since the Community cannot see account details and provide further help. Support will respond to you on that ticket.
Please, no more topics and tickets are necessary to create, since it just slows replies to the time of last ticket.
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