We also have this issue. choice-erp.de is the domain. we paid for business but there is no chat icon
Ahhh i had to completely clean the cache… Now it is there. Thanks
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@cloonan Sorry but i had to revert my solution… Chat icon is there but after clicking on it it is not displayed in the page with the support form. The webpage cannot load the chat ressources from your side.
Sorry for the issues, can you create a ticket with Support and share your ticket number here?
Follow these steps to open a ticket. Login, Support → Contact Cloudflare
Select Account and work your way to the bottom of the form. I can no longer see chat in your account which is really odd. On the ticket, please share a link to this topic, Cannot see chat icon.
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Ok done. Ticket ID: 01291053
@cloonan: Haven´t heard anything till now. We have critical issues since yesterday and need support. No one is hearing… We cannot open support requests… Nothing works. Please help us!
Same issue here. Cannot see chat icon - #5 by cloonan
How is it IMPOSSIBLE to contact cloudflare support on a business plan? This is truly absurd. The chat button does not exist, and the ticket opening form makes you choose “ask the community” as the only option. This is truly unacceptable. For two days I’ve had a problem with an e-commerce site that returns an unknow error when activated via cloudflare proxy (after years of use without problems), and there is no way to talk to cloudflare. This is very serious.
Hello,
By reviewing the ticket, I am able to see the issue with Load balancing has been resolved.
Could you confirm if you are still facing difficulty in accessing the chat ?
Thank you