Cannot Renew Domain

Website, Application, Performance
1

What is the name of the domain?

mkc-labs.com

What is the error number?

Internal Server Error

What is the error message?

Internal Server Error

What is the issue you’re encountering

Trying to renew my domains are all failing with internal errors.

What steps have you taken to resolve the issue?

Have used multiple forms of payment - Mastercard, Visa, and Paypal. None work.

Same issue when trying to register a new domain.

2

IMG_0399
IMG_03991058×779 95.9 KB

I get this error every time:

3

May I ask if you’re still experiencing this error? :thinking:

4

Yes, every day since about November when I got my first “failed to autopay” message on a billing method of a credit card that I continue to use everyday.

5

Can anyone help? I just got a 7 day expiration notice.

I cannot add or change any billing settings since November. Same message each time.

6

Have you already contacted Support? If not, you’ll need to create a ticket, select Billing and work your way through the form to submit the ticket.

You’ll need to follow these directions here, Billing, Plans & Subscription Questions

7

Yes, contacted support over two weeks ago to no response.

Case number:
01333186

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8

Is there anything else I can do here? I’m getting a warning that the domain will expire in 2 days. Cards or PayPal are not processing when attempting to renew my domains. or even change any billing preferences.

9

I guess my domain is just going to expire at this point? I feel I must find a new registrar at this point.

Does anyone know if the domain is released immediately following the expiration on my account?

10

Hi,

There will be a grace period, so typically it will not be released right after expiration.

I have alerted our Billing specialist on this issue. An update will be provided soon.

**Update: Billing has replied, please follow their suggestion accordingly.

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