Cannot remove subscription for unused domains

Hi,

I have several domains on CF, but there are a few domains that I no longer use. I removed them from the list of my sites. But they’re still listed under my account > Billing > Subscriptions. And there’s no way to remove it on that page.

Also, the list of domains under Billing > Subscriptions doesn’t match the list of domains under Registrar > Manage (which shows a toggle for auto-renew, I deactivated for these domains as well).

That’s confusing.

My question is how to remove the unused domains from my subscription and list of domains (both Billing > Subscriptions and Registrar > Manage pages)?

Thanks

You could try re-adding those domains. Not necessarily go through the whole process, but enough to get it on your dashboard. If that doesn’t work, you’ll have to contact Billing:

To contact Cloudflare Customer Support, login & go to https://dash.cloudflare.com/?account=support and select get more help. If you receive an automatic response that does not help you, please reply and indicate you need more help.