Cannot remove nameservers from Sav to activate my new domain on Cloudfare

Guys, some time ago I had a website that I had built through an agency overseas for my business. Since I decided to take the business a different direction I let the hosting expired through them and recently embarked in rebuilding my website with the same domain but purchased through Cloudflare. Now I need to remove some nameservers from Sav which seems to be the hosting company the previous agency used and replace it with Cloudflare’s nameservers but I can’t because I personally never had an account through Sav, it was the agency that built my previous website.

How can I get through this??

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