Cannot remove email routing DMARC record on a website with partial zone

Website, Application, Performance DNS & Network
1

What is the name of the domain?

filips.si

What is the error message?

This record is managed by Email Routing. Disable Email Routing to modify/remove this record.

What is the issue you’re encountering

On the DNS records dashboard, I have a cf2024-1._domainkey DMARC record that seems to have been added by the email routing feature. Since I don’t want to use email routing for that website, I want to remove the record. However, I cannot remove the record, as it’s locked by the email routing feature.

What steps have you taken to resolve the issue?

I tried to disable email routing as suggested in the error message. However, since my website is using partial zone, I cannot even access the email routing settings to disable it: “Email Routing doesn’t work with partial zones. Make sure you configure this zone with Cloudflare as your primary DNS provider.”

So, I’m not sure how can I remove that record.

To be clear, I want to keep partial zone and I don’t want to use email routing. I just want to remove that DNS record somehow.

What feature, service or problem is this related to?

Mail records

What are the steps to reproduce the issue?

I’m not sure how that record got added in the first place…

2

The DKIM record cf2024-1._domainkey.filips.si was automatically created when Email Routing was enabled for your domain. However, it appears that Email Routing is currently disabled in your zone, yet the DKIM record remains locked and was not fully removed from your DNS configuration.

To resolve this issue, we recommend you to use API to remove the DKIM record for your domain filips.si. You can refer to the documentation here for your reference: Cloudflare API | DNS › Records › Delete DNS Record

3

Removing the record using API didn’t work because of the same error. However, I was able to disable email routing using API, and now the record has been removed.

I’m not sure how the routing got enabled in the first place though, as I was always using the partial zone. Maybe it was due to some bug in the dashboard.

4

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.