To be clear, I stated that “…both Shopify and Cloudflare have been unwilling or unable to solve it.”
I contacted Shopify and Name Cheap yesterday and spent hours trying to figure out the issue. Shopify told me to contact Cloudflare. I tried to use the Cloudflare site but all the options only pointed me at community posts, not Cloudflare support. I searched for solutions in the community based on Shopify’s suggested cause and only found an unanswered question from another user. I also tried the “Get additional help” at https://dash.cloudflare.com/0d654998c5fbe00e74765b1d0a87017e/support and no solution could be found.
I then tried to call Cloudflare today using the only number available and no phone support is available to non-enterprise customers. I contacted Shopify again and they stated again that only Cloudflare can fix the issue.
I then submitted a ticket to Cloudflare but since it came from an email that is not associated with a Cloudflare account, the ticket was summarily closed.
I then used an old Cloudflare free account I created when considering Cloudflare for my clients in the past (it uses an alias) and submitted the ticket again. The email support bot responded the only support available for free accounts is on the Cloudflare community, which I have never used. I then posted this thread and on a website that I do not use for a company that I am not directly doing business with.
I appreciate that I am now getting replies from humans but getting here was painful and it sounds like the solution will continue to be painful. I guess I now know and learned the painful lesson that the only support option for Cloudflare is to post in the community forums. And, that Shopify will not support their clients if there is a Cloudflare issue, even though it’s Shopify that has a relationship with Cloudflare.
At the same time, I am not getting paid to deal with this issue, I’ve got other work that needs to be done, and I’m trying to help my friend’s dad. Maybe you can understand my frustration with not getting better support options without jumping through so many hoops.
I mentioned the domain in the ticket but here it is again: https://www.bestrack.store/. The www version forwards to Clickfunnels and the non-www version https://bestrack.store/ forwards to the correct site. The CNAME DNS record for www, which points to shops.myshopfiy.com, is apparently where the hostname problem is at Shopify/Cloudflare. It seems crazy to me that a Shopify domain is redirecting to a third party without any way to manage it within the Shopify store or systems…