Cannot receive mails from google mail users

I can receive and send mails from other webmail clients, and I can also send to google mail users but cannot receive mails from them

The affected domain is theamari.com and all mails associated with that domain

Is this the email [email protected] ?

& How did you know you are not receiving emails from google users

1 Like

Hi,

I can see that you’re domain has an MX record pointing to mail.theamari.com:

% dig MX theamari.com

; <<>> DiG 9.17.16 <<>> MX theamari.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 45092
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1232
;; QUESTION SECTION:
;theamari.com.			IN	MX

;; ANSWER SECTION:
theamari.com.		300	IN	MX	0 mail.theamari.com.

;; Query time: 47 msec
;; SERVER: 192.0.2.2#53(192.0.2.2) (UDP)
;; WHEN: Thu Feb 10 10:27:07 CET 2022
;; MSG SIZE  rcvd: 62

Checking further, it looks like the FQDN listed in there does not have any associated A/AAAA records:

% dig A mail.theamari.com

; <<>> DiG 9.17.16 <<>> A mail.theamari.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 20141
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1232
;; QUESTION SECTION:
;mail.theamari.com.		IN	A

;; AUTHORITY SECTION:
theamari.com.		3600	IN	SOA	gerald.ns.cloudflare.com. dns.cloudflare.com. 2269724091 10000 2400 604800 3600

;; Query time: 128 msec
;; SERVER: 192.0.2.2#53(192.0.2.2) (UDP)
;; WHEN: Thu Feb 10 10:28:13 CET 2022
;; MSG SIZE  rcvd: 107
% dig AAAA mail.theamari.com

; <<>> DiG 9.17.16 <<>> AAAA mail.theamari.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 6200
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1232
;; QUESTION SECTION:
;mail.theamari.com.		IN	AAAA

;; AUTHORITY SECTION:
theamari.com.		3600	IN	SOA	gerald.ns.cloudflare.com. dns.cloudflare.com. 2269724091 10000 2400 604800 3600

;; Query time: 45 msec
;; SERVER: 192.0.2.2#53(192.0.2.2) (UDP)
;; WHEN: Thu Feb 10 10:28:15 CET 2022
;; MSG SIZE  rcvd: 107

That means that actually no email provider should be able to send mails to you, except maybe if you receive emails from domains on the same email provider.

To fix this, you’d just need to add IP addresses that you get from your email provider to the record, so that other email providers know which server to send the email to.

Hope that helps,
Tom

3 Likes

All the emails associated with the domain. I got to know when clients called to inform me of their mails sent. Then I did a test to other email account for that domain

2 Likes

Many thanks Tom. Let me try that and hopefully it helps

2 Likes

I have done that and it works. Thanks once again Tom.

2 Likes

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