What is the name of the domain?
helldive.pro
What is the error message?
Could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.
What is the issue you’re encountering
I’m reaching out with urgency regarding a critical issue affecting my service availability and clients. I’ve previously had my domain active on Cloudflare, but at one point removed it temporarily to test some DNS configurations directly on my own server. During this time, I acknowledge that I missed a few payments. However, I have since cleared all outstanding balances through the Billing page. Now that I’m trying to return to Cloudflare and re-add my domain, I’m being blocked by the following error: “Could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.” This is preventing me from completing the setup and getting back online with Cloudflare services, even though all dues have been paid. This is directly affecting my business. Stripe webhooks are currently failing to resolve because my DNS is not propagating correctly, and I’m losing clients and payments in real time. I urgently need to restore DNS stability through Cloudflare. I have attempted to get help via the Cloudflare Discord community without success. I have also opened a support ticket, but no one has responded so far, and I cannot afford further delays.
Billing issues requre a Billing ticket with Support
01555281
In what area can we help you?
Payment issue