Hello @fritex
I am having the same problem.
I have many tickets without an answer (in Pro Account).
You answer here in the free community space but not in ProAccounts.
That is “curious”
Sending tickets makes no sense.
Is the support team working?
If there are tickets created
Why do you have to Scale tickets to the Support team?
@mikeaa1979 Did you receive any help?
Apparently this is a common problem
I have the same problem
Here I found more cases with the same problem
Greetings,
I am sorry to hear this 
Kindly, could I ask you to create a separate topic with your case please?
I can see you’ve replied on another topic where you mentioned that. I’ll give my best to dug this further and escalate if so.
Could you add and share those ticket number(s) there as well so I could assist you with escalation of your case as well?
Yes, the team is working to solve the issues happening.
Hi @fritex that is my point. I have no doubts you will do your best. But why do we have to open a ticket and then write here the same case? Make no sense.
This is the last case [01209453]
Thank you for sharing your ticket number. I’ve noted and added your case. Please, expect someone from the team to reply to you ASAP. Thank you for patience with us.
Thank you @fritex. You answer faster than Pro-Support.
Again, paying for support makes no sense in Cloudflare, community support works better than paid.
You don’t, in fact. it’s much better to report it directly to Customer Support as only the Billing team has access to your account to fix the issue. For reports here, we can assist by flagging your question for the billing team but it is ultimately best to let them know via a ticket.
Billing issues need to be resolved via a ticket
Hi @developerexocn
was your case solved? Or was it escalated only?
A post was merged into an existing topic: Cant purchase a plan, and no one answer my tickets, im trying to solve for weeks
Exactly! That is the point. We’re not even discussing a quick solution. We’re simply asking for a response. However, it seems like they either don’t exist or aren’t interested in their customers.
Hello @cloonan.
I’m still waiting for a response. Any suggestions on what I should do next?
Hello @hollynghiem
I have been experiencing the same issue for several days now, and I haven’t received any response.
I have many tickets, and other cases in the community as well.
Can you help us?
Hello @remidudka
I am having the same problem. Support told me “delete and re-add the payment method”. In my case do not work. You can try it. I hope it works out for you.
Guess what xD
Hello @cloonan @fritex
I received a message from support stating that they closed the case, but the issue is unresolved.
What can I do now?
Please, don’t repeatedly mention and ping people due to the possible abuse by breaking the Forum Rules for the sake of Etiquette & Moderation. Thank you for considering above.
Furthermore, I’ve requested for more information and a reply should come.
Unfortunately, I am not the employee therefore cannot provide more information in detail as I don’t have them. Can only flag cases for a review and escalation. Thank you for patience
Okay, thank you for the advice and assistance.
But I am not receiving any help from support. They closed my case with no solution, and now I cannot ask for help because it can be considered abuse.
What am I allowed to do here? Can I only read messages from the one person who doesn’t work at Cloudflare? Is that person the only one who responds?
