Cannot pay pending invoice, we were downgraded from BUSINESS to FREE

[cgutierrez]

What is the name of the domain?

juegalo.com

What is the issue you’re encountering

We tried to pay the pending invoice, with several cards, none of them worked so far, we already use these cards to pay other services with no problem,

What steps have you taken to resolve the issue?

We tried to pay the pending invoice, with several cards, none of them worked so far, we already use these cards to pay other services with no problem,

Billing issues requre a Billing ticket with Support

01207277

In what area can we help you?

Payment issue

Screenshot of the error

[fritex]

Greetings,

@cgutierrez

We tried to pay the pending invoice, with several cards, none of them worked so far

I am sorry to hear this happen.

@cgutierrez

01207277

Thank you for sharing your ticket number here with us.
I’ve escalated your case to the team.

Kindly and patiently wait for a reply.

[hollynghiem]

I have escalated this to our Billing team. Sorry for the delay! We will get back to you on the ticket.