Cannot pay an invoice cause the payment link is expired

[anexiti]

What is the name of the domain?

confidential

What is the error message?

This link expired To get a new link contact [email protected]

What is the issue you’re encountering

I need to make a payment on invoice IN-1102008. The link has expired. I need a new one to make the payment.

What steps have you taken to resolve the issue?

I opened the case 01032475 on 8/13/2024.
I got no reply from the support team depite my multiple reminders.

I just need a new link to make my payment.

Billing issues requre a Billing ticket with Support

01032475

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

Go into the unpaid invoice (IN-1102008), click on “Pay online”.

Screenshot of the error

[sufi]

Hello,

As this is a billing related issue, we are not able to provide assistance on Community. I see that the ticket you raised is currently being attended by our Billing Team. Do wait for their update through the ticket

[cloonan]

Hi @anexiti I see the billing team sent a new link a couple days ago, Is this resolved for you? If not, let the agent know by replying to the ticket 01032475

[cloonan]

my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.