Cannot pay an invoice because the payment link is an expired invoice (IN-2703748)

General Billing
1

What is the name of the domain?

confidential

What is the error message?

This link expired To get a new link contact [email protected]

What is the issue you’re encountering

I need to make a payment on invoice IN-2703748, The link has expired. I need a new one to make the payment.

What steps have you taken to resolve the issue?

I opened the Case # : 01481973.
I got no reply from the support team despite my multiple reminders.
I just need a new link to make my payment.

Billing issues requre a Billing ticket with Support

01481973

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

Go into the unpaid invoice (IN-2703748), click on “Pay online”.

Screenshot of the error

error invoice.png
error invoice.png745×697 25.8 KB

2

Hello codercld,

If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

Cheers!

3

I need to upgrade to the Pro plan. There is one invoice (IN-2703748) that I didn’t pay which its link expired. My plan now is free, so I can’t create a ticket, so I opened the Case # : 01481973. But no reply at all. Despite the long time passed, I’m stuck. I can’t do anything now. If I try to upgrade to the pro plan, it says, “Refer to https://cfl.re/3VUQyyL for assistance. The zone cannot be upgraded at this time”. Also on the card, it says, " We weren’t able to change your plan at the moment, please try again later".

5

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