Cannot login to Cloudflare

[pranjalchakrabortyba]

My previous one was dead, so bought this new phone. I configured Google Authenticator for my account in that device. As a result, I couldn’t switch my Authenticator to the new phone.

Now, I can’t login and can’t seek support as well. Apparently, if I want to file a ticket, I need to login, which I can’t, because I don’t have access to my account. I opened this account, just so that I can seek help from community.

What should I do now?

[domjh]

Hi @pranjalchakrabortyba,

Have a look at this CommunityTip.

Community Tip - Best Practices For Setting up and Using Two-factor authentication

Error Try the suggestions in this Community Tip for best practices to avoid issues with two-factor authentication and to troubleshoot any issues you may have using 2FA. Background Two-factor authentication (2FA) adds an extra layer of security to your Cloudflare account. Cloudflare strongly recommends that all users take advantage of this feature when logging in to the Cloudflare dashboard. If you need to disable two-factor authentication at a later time, you can do so in the My Profile page …

You will need the backup codes that you received when you set it up.