Cannot login or sign up in other email account

[Pigsy8]

Research the community, found the similar topic.

Cannot login or sign up in other account

i have another account which using pro plan. I cant login or sign up in community. How do i submit complaint to Cloudflare about the issue. # The change you wanted was rejected. Maybe you tried to change something you didn’t have access to.

I found the resolver is [email protected], can you help me to fix the issue?
BTW, how to give you my email address?

[Pigsy8]

@simon

[Pigsy8]

Or wating for a week, month or year, your system will fix the issue automatically?

[fritex]

Greetings,

Thank you for asking.

Unfortunately, it knows to happen if your email address somehow got to be on the suppression list due to an opt-out, or bounces

Can you add [email protected] and [email protected] to your email allowlist? You may also want to search for mail from those senders. @cloonan

May I ask if it is the same e-mail you are using here on community?
If not, kindly reply here with the answer to the above question (don’t post your e-mail here due to the privacy concer) and someone from Cloudflare staff would start a private message and you can share details there to help you to find a solution.

Kindly, I’d suggest you to send an e-mail to support[at]cloudflare[dot]com from your e-mail associated with your Cloudflare account and share the ticket number here with us so we could escalate this issue.

[Pigsy8]

It’s not the same email address, please give me a private message, so I can give you the email address.

[Pigsy8]

Just sent a mail to support[at]cloudflare[dot]com
Ticket number is 2588735 ?
[Cloudflare Support] 2588735 - Cannot login or sign up in other email account

Your request (#2588735) has been updated. Reply to this email or click the link below:

[fritex]

@Pigsy8

2588735

Thank you for sharing your ticket number. I’ve escalated your issue.
Kindly and patiently wait for a reply and a solution to your case.

[simon]

I’ve replied to the ticket for you just now.

For future reference if you’re having issues logging into Community you can submit a ticket to the team by logging into your account and clicking Support > Contact Support then choosing Account & Billing > Support platform > Community access. We need to talk to the account holder directly and tickets can no longer be raised via [email protected].

[Pigsy8]

Thanks for your help.
Logged in dashboard-Cloudflare-com, raise a new ticket. It prompted me the issue has been resolved.

[cloonan]

I will reach out to you for details @Pigsy8 but it looks like you are good to go, let us know if not.