Cannot login or sign up in other email account

Research the community, found the similar topic.

I found the resolver is [email protected], can you help me to fix the issue?
BTW, how to give you my email address?


Or wating for a week, month or year, your system will fix the issue automatically?


Thank you for asking.

Unfortunately, it knows to happen if your email address somehow got to be on the suppression list due to an opt-out, or bounces :thinking:

Can you add [email protected] and [email protected] to your email allowlist? You may also want to search for mail from those senders. @cloonan

May I ask if it is the same e-mail you are using here on community?
If not, kindly reply here with the answer to the above question (don’t post your e-mail here due to the privacy concer) and someone from Cloudflare staff would start a private message and you can share details there to help you to find a solution.

Kindly, I’d suggest you to send an e-mail to support[at]cloudflare[dot]com from your e-mail associated with your Cloudflare account and share the ticket number here with us so we could escalate this issue.

It’s not the same email address, please give me a private message, so I can give you the email address.

1 Like

Just sent a mail to support[at]cloudflare[dot]com
Ticket number is 2588735 ?
[Cloudflare Support] 2588735 - Cannot login or sign up in other email account

Your request (#2588735) has been updated. Reply to this email or click the link below:

1 Like

Thank you for sharing your ticket number. I’ve escalated your issue.
Kindly and patiently wait for a reply and a solution to your case.

I’ve replied to the ticket for you just now.

For future reference if you’re having issues logging into Community you can submit a ticket to the team by logging into your account and clicking Support > Contact Support then choosing Account & Billing > Support platform > Community access. We need to talk to the account holder directly and tickets can no longer be raised via [email protected].

Thanks for your help.
Logged in dashboard-Cloudflare-com, raise a new ticket. It prompted me the issue has been resolved.

I will reach out to you for details @Pigsy8 but it looks like you are good to go, let us know if not.

This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.