"Cannot locate dashboard account" on pressing "my activities"

Website, Application, Performance
1

What is the name of the domain?

What is the issue you’re encountering

“Cannot locate dashboard account” on pressing “my activities”

What steps have you taken to resolve the issue?

Hello,
I followed the guide on the link:

Tried to log out, reset password, login from different browsers
I tried to have a chat (business account)
And even tried to reach you on the phone

Sadly I am unable to login or open a chat with you.
I would appreciate your help regarding this please.

What are the steps to reproduce the issue?

Press on “My Activities” on the support ticketing part

2

4 posts were split to a new topic: Cannot see my activites, chat not working - business plan

3

Are you still experiencing this issue?

4

Yes I am still experiencing this

5

May I ask if you’re on a free or paid Cloudflare plan type? :thinking:

6

I am on a paid type plan, Business tier

7

Thank you for feedback.

May I ask did you managed to create a ticket, or not at all?
If yes, could you share your ticket number here with us?
Furthermore, if yes, did you get an email response from Cloudflare onto it?
Have you tried to reply back to the ticket via email at least?

8

Hello,
Thank you,

  1. I created a few tickets (tried to make it automatically work with different phrases)
  2. Oldest ticket number in this regard is 01378965 (Other tickets’ numbers: 01381985, 01375287, 01381990)
  3. I received automatic emails but could not read or find any response.
  4. I have tried to reply to the ticket via emails yes.
1 Like
9

Thank you for sharing your cases.

I flagged your ticket for the team in the Support, since the Community cannot see account details and provide further help. Support will respond to you on that ticket.

Please, no more tickets are necessary to create, since it just slows replies to the time of last ticket.

10

Thank you for your help.
If it is relevant, I would like to ask you to also check on/mark my ticket from 5 days ago, which is regarding a different topic - 01375287

1 Like
11

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