Cannot get Invoices from my Account or Customer Support

General Billing
1

What is the name of the domain?

many domains

What is the issue you’re encountering

There are no invoices listed in my account

What steps have you taken to resolve the issue?

  1. Went to my Account > Billing > Invoices and Documents
  2. Created Support Ticket. Responded with screenshot. Ticket was escalated. But no response, no invoices after escalation
  3. Went to forums and saw that this is a common bug and that there seems to be no motivation for Cloudflare to fix the issue for everyone once and for all:
  4. Hope someone in this forum pushes the ticket to be resolved.

Billing issues requre a Billing ticket with Support

01508584

In what area can we help you?

Invoice

What are the steps to reproduce the issue?

  1. Went to my Account > Billing > Invoices and Documents
  2. See result in scerenshot

Screenshot of the error

84379.png
84379.png2324×1580 49.3 KB

2

Hi,

Thank you for reaching out to us.

If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

3

How about fixing this bug so that we don’t all have to contact Customer Support?

4

Support won’t address the problem or reply to me.

So what am I supposed to do? Go to Social Media?!

5

Hello,

I have escalated this case to our billing team. The billing specialist will get back to you through the ticket

Thank you

6

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