Type
Video
What is the error message?
Error creating download mp4.
What is the issue you’re encountering
In the last 12 hours, attempting to generate an mp4 download for any recorded event yields “Error creating download mp4.”
What steps have you taken to resolve the issue?
Have attempted to toggle the “Enable MP4 downloads” via dashboard and/or API. There is no change. The error is thrown after about 10-15 seconds.
What are the steps to reproduce the issue?
Set the 'Enable MP4 Downloads" on any existing recording.