What is the name of the domain?
grtimes.gr
What is the issue you’re encountering
Cannot cancel pro plan
What steps have you taken to resolve the issue?
We gave the permission to force-cancel the plan, we got no answer, keep getting billed for 6 months.
Billing issues requre a Billing ticket with Support
01211246
In what area can we help you?
Cancelations
What are the steps to reproduce the issue?
Remove a zone and try to remove the pro plan.
fritex
October 20, 2024, 1:17am
2
Greetings,
Thank you for asking.
I am really sorry to hear this happen to you.
d.dichalas:
01211246
Thank you for sharing your ticket number here with us.
I’ve escalated your case to the team.
Kindly and patiently wait for a reply
system
Closed
November 1, 2024, 6:31am
3
This topic was automatically closed after 15 days. New replies are no longer allowed.
cloonan
November 13, 2024, 3:25pm
4
my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.
What is the name of the domain?
grtimes.gr
What is the error message?
404 | We can’t find the page you’re looking for.
What is the issue you’re encountering
Cannot cancel pro plan
What steps have you taken to resolve the issue?
Multiple support and community tickets.
We gave the permission to force-cancel the plan, we got no answer, keep getting billed for 7 months.
No solution. Unimaginable.
Billing issues requre a Billing ticket with Support
01211246
In what area can we help you?
Cancelations
What are the steps to reproduce the issue?
Remove a zone that was at pro plan.
cloonan
November 26, 2024, 6:32pm
8
my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.
It has not been resolved, we are going to get billed (pro) for another month for a domain that no longer points in our zone.
cloonan
November 27, 2024, 6:43pm
10
Is the domain as you reported here grtimes.gr
? I show it as free internally and on your dash. I’ve asked my colleague to take a look at the issue as well. Sorry for the problems
The zone doesnt exist, but still showing in subscriptions and gets billed.
the account email is
If you click edit, it doesnt do anything.
If you click on Pro plan, tries to find the zone and returns 404.
cloonan
December 2, 2024, 5:08pm
12
Understood, removing zones does not cancel subscriptions. On your ticket I’ll ask the Support team to further assist with canceling that subscription. Sorry for the issues with canceling that.
cloonan
December 6, 2024, 4:35pm
13
Sorry for the ongoing issues, my billing colleagues have created another ticket and escalated that to the correct team