Cannot downgrade pro plan of a zone that left my cloudflare account

What is the name of the domain?

grtimes.gr

What is the issue you’re encountering

Cannot cancel pro plan

What steps have you taken to resolve the issue?

We gave the permission to force-cancel the plan, we got no answer, keep getting billed for 6 months.

Billing issues requre a Billing ticket with Support

01211246

In what area can we help you?

Cancelations

What are the steps to reproduce the issue?

Remove a zone and try to remove the pro plan.

Greetings,

Thank you for asking.

I am really sorry to hear this happen to you.

Thank you for sharing your ticket number here with us.
I’ve escalated your case to the team.

Kindly and patiently wait for a reply

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