Cannot access support tickets, live chat. cannot locate dashboard account
have submitted the support case as described in the help page, an email comes back after 1 minute saying it should be resolved now, but it is not resolved
If you cannot log in to your account you can try the “Forgot your email” link - you will need to log out of the dashboard if you are logged in to another account.
If that doesn’t work you will need to take control of the DNS by changing the nameservers at your registrar to those for a new Cloudflare account or other DNS provider.
https://cf.sjr.dev/tools/check?b96a298b3e5b462a9a7cb1e6f30f8d18#dns
This is completely unrelated to the question i asked
You said…
The process to do this is as I outlined. Cloudflare will not give you access to an account that you cannot log in to.
I cam log into the cloudflare dash, and i can submit a ticket, but then i cant access the tickets.
The DNS is set correctly at the registrar, the domain is being actively managed by cloudflare i can control all settings, but cant access support
There is an issue at the moment that prevents that on some accounts. When you submitted a ticket you will have received an email. Just reply to that email to update your ticket.
I did reply to the email, it says the issue should be fixed, but its not fixed, i reply again, and get no response
What’s the issue? If it technical and not related to billing someone here may be able to help. Otherwise you can post the ticket number and I’ll see if I can flag it.
That sounds pretty typical for Cloudflare support. How many weeks has the ticket been open?
ticket number 01462921.
this issue is a guess, as you say, there is an issue that prevents some accounts accessing they support portal…?
Hi there,
Our support agent has replied back to your case 01462921.
Could you please ask further help in the case?
Best regards,
They replied saying there is no active zone (domain), but there is an active zone, i have replied to the ticket with a screen shot showing the active status
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