What is the name of the domain?
Related to
Cloudflare Tunnel
What is the error number?
There is no Error Number just a Lock When Hovering over Purchase
What is the error message?
The only error message is in the browser console: { “errors”: , “messages”: , “result”: [ { “id”: “4fc9315f5ef24aeeb6db496208720d13”, “rate_plan”: { “id”: “teams_gateway”, “public_name”: “Teams Gateway Base”, “currency”: “USD”, “scope”: “account”, “externally_managed”: false, “sets”: null, “is_contract”: false }, “component_values”: [ { “name”: “browser_isolation_basic”, “value”: 0 }, { “name”: “browser_isolation_adv”, “value”: 0 }, { “name”: “users”, “value”: 5, “default”: 1 } ], “frequency”: “monthly”, “currency”: “USD”, “price”: 25, “trial”: null, “product”: { “name”: “prod_teams”, “period”: “”, “billing”: “”, “public_name”: “Teams Gateway Base”, “duration”: 0 }, “cancel_at_period_end”: true, “handler”: “stripe”, “created_date”: “2024-07-10T22:03:06Z” } ], “result_info”: { “page”: 1, “per_page”: 25, “total_pages”: 1, “count”: 1, “total_count”: 1, “next_page”: false }, “success”: true }
What is the issue you’re encountering
I cannot update the Zero Trust Plan on my account
What steps have you taken to resolve the issue?
Tried new credit cards or accounts, tried different browsers and different computers.
Opened a case: 01029501 > Open for 1+ Month no Response
What are the steps to reproduce the issue?
Settings > Account > Update Plan > Select Plan > Proceed to Payment > Next > Purchase > Stuck here