Cannot Cancel Downgrade

I can cancel (downgrade) my pro subscription. I wanted to cancel the downgrade and continue using the pro, but I cannot. I need help.

Hi there,

This could be related to an incident that we had. Could I ask you to redirect this to the cloudflare team by raising a ticket so we could investigate this internally ?

Could you please share with us the ticket number once created ?

Thank you

Hello @yassine2,

Thank you so much for your response. I have done that. Here’s the ticket number: 3281275. I look forward to resolving this issue before the plan expires. Thank you again.

Kind regards

1 Like

Hello, we are having the same issue! It is impacting our operations! Please assist, ticket # 3305239

Hello, we are having the same issue! It is impacting our operations! Please assist, ticket # 3305239