I got an email saying that I have been using premium services(Argo) without paying and that from next month onwards I’ll get charged for it. I used Argo tunnels a while back and cancelled it. But I never used Argo.
Now when I go to the subscriptions section, I can see Argo there, but there’s no option for me to cancel Argo. I already turned off Argo from the dashboard & also tried private browsing. Any help on resolving this problem?
Do you have a ticket opened for this? That’s a weird ending date.
I think that’s when I cancelled the Argo tunnel subscription.
Yeah, I already created a ticket and since I’m not a paying customer I had to ask this in the forum first.
What’s the ticket number, @nmasnadithya?
#2210306
I’ve escalated this post for the attention of the Customer Support Team.
Thanks a lot 
Hi @nmasnadithya,
Checking your ticket, it appears that you never replied to the auto response, which then allowed the ticket to automatically solve. I have updated your account at this time referencing that ticket.
Hi @Laurie,
The auto-response was added and the ticket was marked as resolved right after I submitted the ticket. So, based on the message in the auto-response, I thought that I have to ask in the community forum and wait for 72h before I could reopen the ticket.
Even now, the ticket shows as resolved. Please let me know how to proceed with this. Thanks a lot for looking into this.
@nmasnadithya,
Sorry for any confusion regarding that. You can anytime you receive an auto reply, reply to that ticket and that will reopen the case.
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