Cannot cancel account 2

I am in the same situation. I have two subscriptions that I’ve been trying to cancel for months. Nothing happens when I click the “Edit” button.

I opened ticket #3262425 on May 15th. The times I am lucky enough to get a response back, the response is useless and does not help. I just need someone from Billing to cancel the account for me because clearly the UI is buggy.

This is now 3 months of billing that Cloudflare is scamming me on.

I am sorry for the long running issue and have flagged this for my colleagues in Billing Support.

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