Cannot add payment method

General Billing
1

What is the name of the domain?

familee.uk

What is the error number?

None

What is the error message?

account does not have payment method set up

What is the issue you’re encountering

Everytime I try and add a payment method I get an red error bar at the bottom and it takes me back to setup a new method

What steps have you taken to resolve the issue?

Tried multiple cards and PayPal

Billing issues requre a Billing ticket with Support

01337783

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

Just try to add a payment method

2

2 posts were split to a new topic: Billing and no reply

3

Anyone from Cloudflare able to respond to this? I have had a ticket open for over a month and not a single response…

4

Sorry for the long delay, I see an agent did route your ticket to the Billing team.

@azhamproductions

You’ll need to follow these directions here, Billing, Plans & Subscription Questions

6

Thank you for getting back to me. I appreciate it.
I had a generic troubleshooting response asking for some files and screenshots but they are in the case already and I can see by the number of other people having this billing issue that it just needs engineering to put in a manual fix of some kind. Hoping that happens soon.

1 Like
7

2 posts were merged into an existing topic: 22 Unable to add any payment method

8

I give up.

1 Like
9

A post was split to a new topic: Billing issues too

10

A post was split to a new topic: Billing cannot add payment 2

11

Mine has already expired. Meanwhile, I keep getting emails from Cloudflare warning me to renew before it’s too late.

1 Like
12

Hi

Has anything changed? I have already tried normal/incognito, multiple browsers, multiple hosts, and multiple payment methods.

I have been asked to do the same thing over and over again as if something is going to change.

This is not personal to you but, quite frankly, this is the absolute worst customer service I have ever experienced. I literally cannot give you my money to renew something so simple and important.

If you have an escalation route, I would very much like you to take it please. I have asked multiple times to the “support” member and been ignored.

Thank you.

2 Likes
13

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