could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to load account from db: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.
What is the issue you’re encountering
Cannot upgrade subscription or make any changes
What steps have you taken to resolve the issue?
I am trying to upgrade to a Pro subscription but cannot do so. Also tried adding a Cloudflare Tunnel and cannot do so either.
Keep seeing the error - could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to load account from db: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.
I have no outstanding bills. They are all paid.
Billing issues requre a Billing ticket with Support
From free to Pro? I am afraid it might not be that urgent, since only Enterprise plans have such fast and better support response.
Please be aware that the Median Response times referenced here are not a guarantee of SLA, and response times can take longer depending on the complexity of the issue, otherwise response time can vary, especially if it’s a particularly busy time, weekend, holiday, etc.
Initial response and SLA for Free I am afraid doesn’t exist, while Pro/Business might have changed in the meantime and could be in between few to 24 hours.
If you already have a ticket, Support will respond to you on that ticket.
I flagged your ticket for the team in the Support, since the Community cannot see account details and provide further help.
Please, no more tickets are necessary to create, since it just slows replies to the time of last ticket.