Cannot add newly bought domain to cloudflare

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#1

I recently bought a domain from namecheap premium marketplace and I’m getting this error when I try to add it to cloudflare.

This web property cannot be added to Cloudflare at this time. If you are an Enterprise customer, please contact your Customer Success Manager. Otherwise, please email [email protected] with the name of the web property and a detailed explanation of your association with this web property.

I submitted a ticket, but got a bot response to ask here and tag @MoreHelp

My ticket ID is #2227964

Thanks

#2

You mean to the email address they told you to contact?

#3

Oh, lol. I thought they just want me to contact support one way or the other. Thanks

2 Likes
#4

What usually triggers this is you have a domain name that looks like a major brand/trademark. So the abuse department is flagged and you have to justify why you have such a domain.

#5

Gotcha, thanks a lot

1 Like
#6

This can also be triggered by new domains if we can’t verify whois, or if you try to add it too many times in too short a period of time.

2 Likes
#7

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