Cannot add new domain to my cloudflare account

What is the name of the domain?

fly.vn

What is the error number?

1323

What is the error message?

“you cannot add or modify subscriptions or services ultil all invoices are paid Download each “Unpaid” invoice on your billing page and click the “Pay online” link within each invoice to fix your account (Code: 1323)”

What is the issue you’re encountering

I can’t not add a site, when add i have report is "“you cannot add or modify subscriptions or services ultil all invoices are paid Download each “Unpaid” invoice on your billing page and click the “Pay online” link within each invoice to fix your account (Code: 1323)” i have try access to billing page - Subscriptions. But all my invoices is paid

What steps have you taken to resolve the issue?

Try access to Billing page - Subscriptions but haven’t invoice unpaid. All invoice is paid. (Have photo include)

What are the steps to reproduce the issue?

Login to my account. Click Website - Add a site - Type domain - Click continue. And i have receive report error. (Have photo include)

Screenshot of the error

You’ll need to follow these directions here, Billing, Plans & Subscription Questions

3 Likes

Dear DarkDeviL
i have follow and check but all my invoice is paid, not have invoice unpaid.
Pls recheck

Can you share what ticket number you have been assigned?

I don’t understand.
my account is free, i can’t create ticket.
i only can post in here.

All accounts can create support requests for account, billing, and registrar issues, regardless of subscription plan. The Community cannot assist with billing matters. You will need to follow the previously linked guide.

2 Likes

I has try follow guide but not success.
I find where can create support request and create a ticket.
My ticket number is: [01029134]

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My colleague has responded on your ticket.

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.