Cannot add new domain due to error 1323

General
1

What is the name of the domain?

vuabong.xyz

What is the error number?

1323

What is the error message?

You cannot add or modify subscriptions or services until all invoices are paid. Download each “Unpaid” invoice on your Billing page and click the “Pay online” link within each invoice to fix your account (Code: 1323)

What is the issue you’re encountering

I cannot add new domain of Free plan due to unpaid invoices but all my invoices are paid.

What steps have you taken to resolve the issue?

  1. Login to my CF account, and go to billing section.
  2. Download all Invoice pdf files.
  3. Click on the links Pay now to access to stripe.
  4. Make sure that all invoices have “Paid” status.

Screenshot of the error

CF-account-billing-page.png
CF-account-billing-page.png2100×1474 253 KB

2

You’ll need to follow these directions here, Billing, Plans & Subscription Questions

3

Hi,

I have followed all the instructions in the recommended URL: Billing, Plans & Subscription Questions but I still cannot add any random domains. This problem hinders my works a lot. Please kindly take a look at my case.

Best regards

4

Please follow the above link to let Billing Support know, they’ll need to investigate the issue.

5

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