What is the name of the domain?
hostinknet
What is the error number?
could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.
What is the error message?
could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.
What is the issue you’re encountering
Cannot Add My New Domain to Cloudflare - Error Related to Unpaid Balance from Previous Owner
What steps have you taken to resolve the issue?
create new account but not work
In what area can we help you?
Invoice
What are the steps to reproduce the issue?
add this domain
Screenshot of the error
Hi everyone,
I recently bought a domain and tried to add it to my Cloudflare account (Free Plan), but I received the following error message:
“Could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.”
I have no outstanding balance on my Cloudflare account, and this is a newly purchased domain. After checking the domain’s history on Web Archive, I found that it had been used by someone else for a long time. So it seems likely that the domain was previously connected to another Cloudflare account that may have an unpaid balance.
Since I have no connection with the previous owner, I would like to request the removal of any legacy zone or unpaid subscription tied to this domain so I can use it normally.
can provide ownership proof if needed.
Thanks in advance to anyone who can help!
Welcome to the Cloudflare Community. 
Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community. You can open a Billing ticket here, https://dash.cloudflare.com/?to=/:account/support
If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.
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