Cannot Add Domain Due to Zone Hold?

Attempting to add 2 domains we own to our Cloudflare account we get the below error message:

The zone name provided is subject to a hold which disallows the creation of this zone. Please contact the domain owner to have this hold removed.

We only have this single account and have no idea who would have it on theirs. How can we go about removing it from another account, and adding it to ours?

You need to contact the person that has that domain in their account and ask them to remove the hold.

What is the domain name?


1 Like

Thank you, yes, you need to contact the person that holds that holds that domain.

Holds the domain or has the domain in their Cloudflare account? I hold the domain. We have no idea who would have it in a Cloudflare account nor know how to acquire that information.

Sorry, holds the domain in their cloudflare account.

Can you create an account ticket with our Support team and include a link to this conversation, Cannot Add Domain Due to Zone Hold? - #6 by cloonan?

Screenshot 2023-05-18 at 1.34.54 PM

And please share that ticket number here. I will flag this post for the attention of my colleague.

1 Like

Done. 2802351



Thank you for creating the ticket @helpdesk41. I have updated the case above and we will continue our conversation there :pray:


This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.