Cannot add domain due to hold, but domain owner say there's no restriction

What is the name of the domain?

mibook.bet

What is the error message?

The zone name provided is subject to a hold which disallows the creation of this zone. Please contact the domain owner to have this hold removed.

What is the issue you’re encountering

CAnnod add domain, due to hold, we asked domain owner, IONOS, and their tech support says that the domain does not have any restrictions

Screenshot of the error

The domain has been on Cloudflare since 2024-12-06 and seems to have its nameservers changed away from Cloudflare today…
https://securitytrails.com/domain/mibook.bet/history/ns
https://cf.sjr.dev/tools/check?9b3504c31dec47b187c571665861bcae#whois

A zone hold means the domain was previous or is currently in an Enterprise plan that has locked it to prevent it being added to another account.

Have you acquired the domain today? Are you trying to add it to a new account? If so, make sure the current/previous domain owner removes the lock. Otherwise you’ll need to raise a support ticket so support can check who applied the lock.

The domain owner authorized us to register his domain in our Cloudflare account, he is waiting for us to put the correspondent nameservers in his registrar (IONOS), once we have registered the domain in CF.

Regards.

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