What is the name of the domain?
n/a
What is the error number?
n/a
What is the error message?
Redirected to the documentation page ‘Cannot locate dashboard account’
What is the issue you’re encountering
I am not able to access the Support page to view my active cases. I constantly get redirected to the ‘Cannot locate dashboard account’ page.
What steps have you taken to resolve the issue?
As recommended by the page I get redirected to, I raised a support case 01420613 Can’t access Cloudflare Help Center My Activities. The case got an update which said it was fixed, but I’m not able to access it still.
What are the steps to reproduce the issue?
- Go to the Cloudflare dashboard
- Support dropdown
- View support cases
- Sent to [Cannot locate dashboard account · Cloudflare Support docs]
- Click on sign up/log in
- Sent back to dashboard