Cannot access sites from Russia

Hello. In Russia, websites through cloudflare have not been working, for several hours now

4 Likes

Same for me, some of my users from Russia are not able to reach the site.
I have switched on development mode and it helps, but now I don’t have caching
Here is result of tracert from one of user
image

I agree with the people above. In Russia, because of the activities of the RKN, sites are inaccessible due to the ECH, but the fact is that on free tariffs it cannot be turned off, which means that a huge number of sites are inaccessible.

To paraphrase my own words: ECH is blocked in Russia.

It start happening only yesterday

I’ve buy pro plan and I see that ECH is switched off but issue still in place

Same here.

same problem - my site is blocked from access in russia

What is the name of the domain?

kopilkaurokov.ru

What is the issue you’re encountering

Roskomnadzor has completely blocked CF’s ECH, now all sites that use it are unavailable in Russia. The problem is that it’s impossible to disable ECH on the free plan…

Screenshot of the error

Как вариант на бесплатном тарифе вы можете отключить TLS 1.3, вместе с ним отключится ECH.

3 Likes

What is the name of the domain?

artsgallery.pro

What is the issue you’re encountering

Site is not loaded due to the network problems

Was the site working with SSL prior to adding it to Cloudflare?

Yes

What is the current SSL/TLS setting?

Strict (SSL-Only Origin Pull)

What are the steps to reproduce the issue?

In Russia, due to government activity, traffic with ECH protocol is blocked. Many sites are unavailable. Make the option to disable ECH on the free tariff. Sites are inaccessible due to the ECH.

What is the name of the domain?

prdxso.tech

What is the issue you’re encountering

issue with Encrypted Client Hello (ECH) on Cloudflare that’s affecting access for users in Russia. Recently, Roskomnadzor started blocking ECH connections, which has made my website inaccessible for users with Russian IP addresses. Cloudflare support suggested that I disable ECH by going to SSL > Edge Certificates in the dashboard, but I cannot find the option to disable it. It seems like this setting may not be available on my current plan, but the documentation doesn’t specify which plans support this feature

What steps have you taken to resolve the issue?

Contacted Cloudflare Support bot, who confirmed that ECH can typically be disabled through the dashboard but didn’t clarify which plans support this feature

Was the site working with SSL prior to adding it to Cloudflare?

Yes

What is the current SSL/TLS setting?

Full (strict)

Hi.

I just faced same issue. Please upgrade to the Pro Plan 25$ monthly for your website, after that you will see ECH setting in SSL/TLS->Edge Certificates.
On default it will be OFF.

That’s what worked for me.

RKN is hated.

Same issue reported here: Please, disable the ECH setting for free tariff

Someone mentions disabling TLS 1.3 as remediation

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It seems the ability to disable ECH needs to be shifted to the free plan

What is the name of the domain?

lushhair.info

What is the issue you’re encountering

How can I disable ECH setting for every domain in account?

What is the current SSL/TLS setting?

Off

Using the Cloudflare API and a bit of scripting to do it.

Otherwise, individually per each zone and manually step-by-step following the instructions on the post from above.

Might depend on the Cloudflare plan type which we’re using for a zone as stated here, seems currently we cannot if we’re using Free plan type:

I found the topic on another forums about this issue:

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What is the name of the domain?

breegs.ru

What is the issue you’re encountering

Вчера сайт периодически не отвечал. Один час не отвечает, потом появляется и работает как положено. Сегодня ситуация продолжилась.

Might be as follows from other users reporting this issue related to the ECH feature.
See above replies for help.

Despite I am getting default block page while trying to open your Website, I guess it’s expected, or? :thinking:

1 Like