What is the name of the domain?
N/A
What is the issue you’re encountering
Cannot access the live chat - the area where I would do so says I must have a business account, even though I already do.
What steps have you taken to resolve the issue?
Submitted two tickets weeks ago, both of which are being ignored.
In what area can we help you?
I don’t know
What are the steps to reproduce the issue?
Go to my support page, I see the section that discusses upgrading to the Business Plan to access the live chat. I’m already on the Business Plan, yet the Live Chat button is not there.